Contact Us

Before you write

While the contact form handles day-to-day enquiries, it is not the right place for anything related to gambling harm. If you or someone you know is struggling with gambling, put the form aside and go straight to a recognised support service in New Zealand. Those organisations offer free, confidential help and can talk you through self-exclusion options with licensed operators. The team behind this site is not a counselling service, and the form does not connect to one.

Language and replies

Correspondence is read and answered in English. If you write in another language, the reply may be slower or may not come at all, so English is the safest choice for a clear exchange. Expect a considered response rather than an instant one; the team works through enquiries in order and takes the time needed to get the details right.

What never belongs in the form

Treat the form like a postcard, not a locked box. Do not include banking numbers, card details, wallet credentials, passwords, PINs or anything a third party could use to access your accounts. The same goes for scans of passports, driver licences, utility bills or any other identity documents. Those items are only ever requested through the casino's own secure verification process, never through a general contact form. If a reply ever asks you to send such material back through this channel, that is a red flag and you should not comply.

Anything you type into the form is visible to the support team, and the form itself is not built for sensitive data. For account-specific problems, the safer route is always the casino's official player account and the tools inside it. The contact form is for questions, feedback and general issues, not for handing over paperwork.

Where to turn for gambling support

If the reason you are here is concern about your own play or someone else's, skip the casino desk entirely. New Zealand has free, independent gambling helplines and support services that operate outside the casino's system entirely. They can assist with practical steps, including setting limits, taking breaks and arranging self-exclusion. Their staff are trained for exactly this and will not judge or push you toward any product. Reaching out takes a few minutes and can be done anonymously.

Self-exclusion is a serious step, and the details differ depending on where you play. The support services can walk you through how it works in New Zealand and what it means for your accounts. The casino's own terms also describe its responsible-gambling tools, but for personal guidance the independent services are the better first call.